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ORDER PROCESSING

Orders placed before 12 pm (AEST) Monday to Friday, will be dispatched the same day. Orders placed after 12 pm (AEST) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

SHIPPING

All orders are dispatched express using DHL or AUS POST for a fixed fee.

AU: Express Shipping (AUS POST) FREE 

US: Express Shipping (FedEx) FREE 

EUR: Express Shipping (FedEx) FREE 

ROW: Express Shipping (FedEx) FREE 

ORDER TRACKING

Once your order has been shipped, you will receive an email confirmation of your shipping details and tracking number.

CHANGE DESTINATION

We start working on your order as soon as it is placed, we are unable to make any changes or modifications to an order after it has been confirmed.

SIGNING FOR DELIVERIES

All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively, a notice will be left notifying you of alternate delivery or pick-up arrangements.

SHIPPING TO WORK ADDRESSES

For your convenience, you may prefer to have your order delivered to your workplace. If you choose this option, please include the name of your business in the address and note goods may be left with reception or the Mail Room.

Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

DELIVERIES WITHOUT SIGNATURE

You may authorise your delivery to be left without a signature (e.g. on your porch).

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.